Contact form section with customizable fields and flexible layout.
Contact Form
The Contact Form section displays a contact form that allows visitors to send a message directly from your store. Messages are sent to the merchant email address configured in the Shopify settings.
How It Works
The form uses Shopify's native messaging system. No technical configuration is needed: messages are sent to the email address configured in Settings > General > Store email.
Main Settings
Fields
| Setting | Description | Options |
|---|---|---|
| Name field | Show the name field | On / Off |
| Phone field | Show the phone field | On / Off |
| Subject field | Show the subject field | On / Off |
| Subject dropdown | Predefined subject list | On / Off |
| Available subjects | List of subjects (comma-separated) | Text |
| Message placeholder | Placeholder text for the message field | Text |
Layout
| Setting | Description | Options |
|---|---|---|
| Form width | Maximum form width | Narrow / Normal / Wide |
| Alignment | Content alignment | Left / Center |
| Image | Optional side image | Image picker |
| Image position | Side of the image | Left / Right |
| Button text | Submit button text | Text |
| Button style | Button appearance | Primary / Secondary |
Confirmation
| Setting | Description | Options |
|---|---|---|
| Success message | Text after successful submission | Text |
Available Blocks
| Block | Description |
|---|---|
| Heading | Section title |
| Subheading | Subtitle |
| Text | Introduction text / instructions |
| Icon List | Contact information (address, phone, hours) |
Use Cases
Classic Contact Page
- Normal width, center alignment
- All fields enabled
- Subject dropdown: "Product question, Order, Return, Other"
- Heading: "Contact Us"
- Text: "We respond within 24 hours"
- Icon List block: address, email, phone, hours
Form with Image
- Team/office image on the left
- Form on the right
- Wide width
- Fields: Name + Email + Message (minimalist)
- Heading: "Have a question?"
Quote Request
- Narrow width, center alignment
- Subject dropdown: "Personal quote, Business quote, Partnership"
- All fields enabled
- Button: "Request a Quote"
- Success message: "Your request has been sent. We will get back to you within 48 hours."
After-Sales Support
- Heading: "Need Help?"
- Subject dropdown: "Order tracking, Product issue, Return/exchange, Other"
- Phone field enabled
- Text: "Our team is available Monday to Friday, 9am-6pm"
- Icon List block with support number
💡Use the subject dropdown rather than a free text field. This allows you to automatically categorize requests and makes it easier for your team to process them.
ℹ️The form automatically includes Shopify's native anti-spam protection. No external reCAPTCHA is needed.
⚠️Messages are sent to the email configured in Shopify > Settings > General. Make sure this address is correct and checked regularly so you don't miss any customer messages.